Navigating the service lane can be overwhelming for customers, but with the right tools, dealerships can turn uncertainty into understanding.
In this ongoing series, we’ll break down each stage of the service buying journey—from check-in to repair approvals, payments, and more. Check back weekly as more iService content is added.
Fill out the form to see how iService can transform your service lane.
Digital Multi-Point Inspection (MPI) helps your service department run smarter and faster while generating more gross profit.
- Faster Inspections – Streamlines the process allowing techs to capture and send recommendations in real-time, with exceptions for items selected pre-populated as jobs/lines for quoting.
- Better Documentation – High-quality video proof and detailed reports – customers can see MPIs via text in their portal or techs can print them.
Stay tuned as we continue to dive deeper into the key features and modules of iService in the coming weeks!
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No More Waiting – A Faster, Smarter Service Experience
This means:
– Stronger Consumer Experience – A smooth, hassle-free start and finish to every visit with a streamlined process and eSignature approval of Repair Orders and Service Invoices
– Improved Efficiency – Service advisors enjoy an efficient process defined by the dealership without being so heavy as legacy tools in the market so they can focus on customer needs
Mobile Check In pairs great with our Online Service Scheduling and Document Management solutions:
– Online Service Scheduling – Customers can book appointments whenever it’s convenient for them will you control your availability
– Document Management – Automatically archives all eSignature Repair Orders and Service Invoice. Incremental supporting documents can easily be scanned in. This results in drastically lower expense through the reduction in printing, paper shuffling, filing, scanning, storage, and third party tools
See how these features transform the customer experience.
Your service lane should be a profit center, not a bottleneck—but too often, customers hesitate on repairs simply because they don’t understand the need.
That’s where iService comes in.
With iService, customers see exactly what your technicians see, creating transparency, more understanding, and higher approvals. The result? A smoother process and up to 20% more gross profit.
iService seamlessly integrates into your workflow—from scheduling to payments—giving customers an easier “yes” and helping your team work smarter.
This is just the beginning. Over the coming weeks, we’ll explore how iService’s game-changing features can transform your fixed ops performance. Stay tuned!
