Is Your Hair on Fire?
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Is Your Hair on Fire?

“There are two ways of meeting difficulties: you alter the difficulties; or you alter yourself to meet them,” ~Writer, Phyllis Bottome. For those of you that know me, or if you have followed my blogs for a while, you probably know that customer service is a passion of mine. I genuinely believe that if you...

May Technology Ever Be in Your Favor
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May Technology Ever Be in Your Favor

This is my third and final blog in the series about what to look for when choosing a DMS. In this final part of the series, I cover three more areas to consider when investigating what should be a long-term relationship. Evaluate for the Future – When it comes to choosing a new DMS provider,...

What to Look for When Choosing a Dealer Management System Part 1
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What to Look for When Choosing a Dealer Management System Part 1

Dealers are regularly approached by vendors selling their wares. Not only is it challenging to know what will be a valuable asset for your particular dealership, but it can also sometimes be downright confusing! Of all of the various software and data services available to dealerships, none is more essential than your Dealer-Management System. Take...

Can’t we all just get along?
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Can’t we all just get along?

By Veronica Dunford, EVP Business Development In my experience, one of the top frustrations dealers have when choosing the best solutions from multiple vendors is how to get them to work well together. The problem is, whether it’s a DMS; CRM; service lane tool; or any other significant technology available; not all work together in...