Join Our Team

Available Positions:

Job Description

Responsibilities

Phone Customer Support Ensure positive client experience through high quality service and communication Document all activities and communication with customers and/or other Support tiers and update cases in order to track progress with each open incident. Analyze and clarify customer queries through troubleshooting and researching. Review cases for technical complexity and escalate based on departmental best practices. Meet / exceed departmental goals on case management, phone and email response time and customer satisfaction scores. Use and create knowledgebase articles in line with best practices based on new product information, support incidents and/or common / critical issues. Active participation in team and departmental meetings by providing feedback on day to day activities and suggest recommendations for improvement. At all times maintain a high degree of professionalism. Ensure complete transparency within the team when picking or assigning Support Cases Contribute constantly to teams improvement Skills

Intermediate/advanced Use of Microsoft Programs: Word, Excel, Outlook, PowerPoint Solid analytical and research skills with capability to solve problems within time limits Attention to detail Quick adaptability with openness to learn and develop on own. Domain knowledge and experience in automotive industry Working Knowledge of hardware, networking and operating systems. Basic understanding of SQL Competencies

Effective Written and Verbal Communication with clear enunciation. Quickly adapt to changing schedules and still deliver on project timelines Ability to work with others collaboratively, displaying a good-natured, cooperative attitude at all times. Willingness to work in shifts Job Type: Full-time

Location: Mason City, IA

Job Description

General description:

Provide daily technical assistance to computer users. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Responsibilities include, but not limited to:

Perform hardware and software maintenance duties. Answer user inquiries regarding computer software or hardware operation to resolve problems. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service. Confer with staff, users, and management to establish requirements for new systems or modifications. Minimum Qualifications:

Relevant educational background in Computer Science preferred Experience with providing technical support preferred Knowledge of processors, electronic equipment, and computer hardware and software, including applications. Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information. Analyzing information and evaluating results to choose the best solution and solve problems. Job Type: Full-time

Location: Mason City, IA

Job Description

Responsibilities

Phone Client Support Ensure positive client experience through high quality service and communication Document all activities and communication with customers and/or other Support tiers and update cases in order to track progress with each open incident. Analyze and clarify customer queries through troubleshooting and researching. Review cases for technical complexity and escalate based on departmental best practices. Meet / exceed departmental goals on case management, phone and email response time and customer satisfaction scores. Use and create knowledgebase articles in line with best practices based on new product information, support incidents and/or common / critical issues. Active participation in team and departmental meetings by providing feedback on day to day activities and suggest recommendations for improvement. At all times maintain a high degree of professionalism. Ensure complete transparency within the team when picking or assigning Support Cases Contribute constantly to teams improvement Travel may be required Skills

Intermediate/advanced Use of Microsoft Programs: Word, Excel, Outlook, PowerPoint Solid analytical and research skills with capability to solve problems within time limits Attention to detail Quick adaptability with openness to learn and develop on own. Domain knowledge and experience in automotive industry Working Knowledge of hardware, networking and operating systems. Basic understanding of SQL helps Competencies

Effective Written and Verbal Communication with clear enunciation. Payroll Experience Quickly adapt to changing schedules and still deliver on project timelines Ability to work with others collaboratively, displaying a good-natured, cooperative attitude at all times. Willingness to work in shifts Job Type: Full-time

Location: Mason City, IA

Why We Need You – The Mission

At DealerBuilt, we make an intelligent, user-friendly dealer management system that liberates auto dealers and helps them modernize their business. We are currently seeking a Regional Sales Manager to join our growing team.

As a Regional Sales Manager (RSM) for DealerBuilt, you will be part of a team that seeks to empower you to achieve your goals professionally, financially, and personally. DealerBuilt offers a unique environment for self-motivated, disciplined individuals to be creative, adaptive, but most importantly enjoy what they do.

DealerBuilt’s strength is built on the quality and the work ethic of our employees. As a professional in the DMS industry you will be asked to work alongside other professionals and grow the company to new levels of success. This is a pure “Hunter” role. The RSM is tasked exclusively with acquiring new business.

What You’ll Accomplish – Your Performance Objectives

Learn the product quickly: In the first 60 days, develop and present a complete product line presentation including competitive analysis to the Chief Revenue Officer and sales management team.

Achieve quota: Achieve 100% of quota within 6 months, and within 12 months consistently make revenue and margin quotas.

Develop and implement a territory plan. Within 6 weeks, develop a territory plan identifying key accounts, quarterly goals, and an account-by-account action plan.

Develop leads. Cultivate 2 new leads each month from targeted accounts, including identification of key decision makers and key pain points/opportunities.

Who We’re Looking For – The Personal Competencies That Matter

Living (and hitting) the numbers: You are used to owning a forecast and hitting it consistently. Understanding the quantity and quality of sales activities that you need to perform and having the discipline to focus on the actions so that “the score takes care of itself” is key. You will be able to demonstrate outstanding sales performance over a prolonged period of time, and will be able to explain the low points in your performance.

Tenacious:  You will own the process of establishing contact, qualifying prospects, identifying end of competitive contract term, completing a discovery of business needs, demonstrating solutions and proposing & cost justifying DealerBuilt’s recommended solutions, and closing business. You enjoy the ownership of the complete end-to-end sales cycle, and can point to several examples of complicated deals that you have managed from beginning to completion without lots of resources or support from others.

Detail-oriented and disciplined: You have already built the discipline of updating your pipeline in a CRM database, updating accounts, opportunities, and contact information on a perpetual basis. You can maintain a home virtual office while traveling and still keep our team in the loop on what they need to know.

Personality, influencing and relationship-building: Success in this role requires emotional agility. This leader will need to demonstrate that they can make a difference quickly while embracing Dealerbuilt’s performance-driven culture. You will also need to establish credibility with other departments by demonstrating technical expertise and a willingness to work with others to achieve a goal without taking all the credit.

Growth Mindset: You enjoy the process of getting better at what you do, and you seek out the feedback that improves your ability to learn from your experiences. The prospect of becoming a sales leader is attractive to you, and an apprenticeship under the sales leadership team of a small but growing technology business is exciting to you for reasons you can convincingly articulate.

Kind, Humble, and Fun: We want you to be a person we enjoy collaborating with, spending time with, and investing in. You may be this person if you already invest heavily in those you work with, and if you consistently receive the feedback that you are a great colleague and teammate. A great sign is if people go out of their way to work with you, no matter the situation. You should take their work seriously, but not themselves (too much).

At DealerBuilt, we know that our people are the reason we succeed as an organization. Our people bring our product to life, keep our customers happy, and consistently provide innovative ways for us to reach the next level. If you are interested in joining a team where you can truly make an impact, send us your resume. We’d love to meet with you and share our perspective on why we are so passionate about what we do. If you have any questions please contact Julie Dannen

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