Why simple maintenance doesn’t have to mean slow service—Devon Weber, Service Production Manager at Anderson Weber Toyota, shares how iService has transformed the experience for both techs and customers.
At Anderson Weber Toyota, efficiency and customer experience are always top priorities. For Devon Weber and his team, that means making sure simple maintenance items don’t turn into time-consuming frustrations. That’s where iService comes in.
Cutting Wait Times for the Simple Stuff
The majority of daily service work at Anderson Weber involves routine maintenance: air filters, brake bulbs, tires, and fluids. While these jobs aren’t complicated, Devon explained that communication around them used to take longer than necessary—leaving customers waiting and slowing down the service lane.
“You shouldn’t have to wait an hour to be told you need an airfilter in your car or a burnt-out brake bulb. That should be a 10-minute, in-and-out,” Devon said.
With iService, that’s exactly what’s happening.
“Probably 80% of our work now—simple maintenance like tires, brakes, filters, bulbs—that’s easy with iService.”
The platform helps Devon’s team streamline the flow of these common repairs, allowing them to notify customers faster and reduce unnecessary back-and-forth. For both the technician and the customer, it’s a smoother, quicker process.
Modernizing the Customer Experience
Before iService, service advisors at Anderson Weber would sometimes scribble notes on a piece of paper to explain what a customer needed. It worked—but it wasn’t ideal. Now, every customer gets a clean, branded printout that clearly outlines what was approved, what’s recommended, and what it’s all going to cost.
“It’s a lot better than a little scratch paper we hand to customers in the lounge,” Devon noted. “Now it’s a printout with everything they need—it lists out what was approved, what’s recommended, and gives them the total cost.”
This kind of transparency builds trust and shows customers that the dealership values their time and money.
Keeping Up with the Pace of Business
Like many dealerships, Anderson Weber is busy—and getting busier.
“We’ve got a lot of irons in the fire right now, which is a good thing,” Devon said. “But having tools like iService that keep things moving makes all the difference.”
Whether it’s a quick bulb replacement or a more involved repair, the ability to communicate clearly and efficiently with customers is helping Devon’s team maintain high standards without slowing down.
Final Thoughts
Devon’s experience at Anderson Weber Toyota highlights what iService is all about: faster communication, better customer experience, and fewer delays for the small—but important—jobs that keep service bays humming.
Want to see how iService can help your dealership deliver faster, more transparent service? Schedule a demo today.