Client Support & Account Management

We are Here to Help

As your dealership’s partner in success, the DealerBuilt Support team is here to provide friendly, convenient technical support.

Help via Phone & Email

  • US-based support team
  • Live assistance offered Monday-Friday from 6am to 8pm CT and on Saturdays from 8am to 5pm CT
  • Dedicated experts for each department who understand a specific team’s unique needs and use of LightYearTM

Customer Hub

  • Online access to a library of helpful articles, videos, and documentation in our knowledge base
  • Easily submit a new ticket or check a ticket’s status
  • Live chat to get help from one of our support professionals

Account Management

Each dealer client also has a dedicated Client Experience Specialist who, in addition to assisting with any day-to-day concerns, conducts in-depth site visits with each dealership throughout the year. Our Client Experience Specialists serve as:

Client Liaisons & Champions

  • Monitor and audit submitted support tickets for timely resolution
  • Assist with escalation of any issue that’s not resolved in a timely matter
  • Connect you with the right resource if you just aren’t sure who to call

Client Advocates

  • Help ensure you’re receiving maximum value from your DealerBuilt solution
  • Conduct a bill review to ensure you understand each line item and its value
  • Assist with a user audit so that you aren’t paying for extras

LightYear Experts

  • Provide best practice guidance for using LightYear DMS
  • Highlight new or unused product features that would add value
  • Recommend training and other resources for your staff