The Check-In Problem: Why Traditional Service Intake Frustrates Customers
Imagine this: A customer pulls into your service lane, already juggling a hectic schedule. Maybe they just dropped their kids off at school, are running late for work, or have a long to-do list waiting. The last thing they want is a frustrating check-in process that eats up their time.
As soon as they arrive, they’re asked to leave their vehicle—their personal space—to stand in line at a crowded service desk. They’re stuck waiting, filling out paperwork, and repeating information they already provided online. Each extra step adds friction, frustration, and delays.
Before the service even begins, their experience is off to a bad start.
Mobile Check-In solves these problems.
How Mobile Check-In Creates a Better Experience
- Stay with the Car – With mobile check-in customers never have to leave their vehicle. Instead of leading them away to a desk, your team meets them at their vehicle—keeping them comfortable, in control, and engaged.
- Start the Service Conversation Immediately – The moment they arrive, the process begins. A service advisor gathers details, answer questions, and set expectations upfront – all while the customer remains in their car.
- Faster, Smoother Intake – Mobile check-in eliminates wait times and makes the process as quick and convenient as possible.
The Bottom Line? Happier Customers, Better Approvals
When customers feel at ease, they’re more receptive to recommendations. Mobile check-in sets the tone for a positive service experience, making them more likely to say ‘yes’ to necessary repairs.
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