Meet THE PEOPLE BEHIND DEALERBUILT
At DealerBuilt, our greatest asset isn’t our technology, it’s the talented, passionate people driving it forward every day.
That’s why we created this blog series to shine a light on the team members who power our company. Through candid conversations and personal stories, we’re sharing a behind-the-scenes look at their roles, career journeys, and the real impact they make on our customers, our culture, and each other.
Let’s dive in!
Meet Gonzalo, a Customer Support Specialist at DealerBuilt who plays a critical role in delivering timely solutions and support to our clients. While he may not always be on the phone with dealers directly, his work ensures their issues are resolved efficiently, and often, before they even realize there’s a problem.
Solving Problems, Supporting Clients
Gonzalo’s daily mission is clear: keep our client experience running smoothly. He works behind the scenes, but his work directly impacts our customers. From resolving complex support tickets to catching early signs of technical issues through data analysis, his role is all about being proactive, responsive, and precise.
Here’s a glimpse into what he does each day:
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Investigates and resolves client-related support tickets submitted by internal teams
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Collaborates cross-functionally to ensure quick, effective problem-solving
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Analyzes Google Analytics data to identify potential red flags and surface client-impacting trends early
“I enjoy digging into data and solving problems. Seeing how small improvements make a big impact for our clients is really rewarding.”
An Unexpected Entry Into the Industry
Gonzalo didn’t start his journey with a background in the auto industry, but he saw an opportunity to work remotely and flexibly, and the role checked all the boxes. What he didn’t expect was how fulfilling it would become to help dealerships succeed through smart, efficient support.
“I wasn’t looking for auto industry experience specifically, but I’ve come to appreciate how meaningful our work is.”
Why DealerBuilt? The Culture Makes the Difference
What started as a new job quickly became something more. Gonzalo has found a home at DealerBuilt thanks to the collaborative and supportive culture that empowers team members to learn, grow, and truly contribute.
“I’ve come to value the collaborative and supportive culture here. It’s a great place to grow, learn, and contribute.”
His advice for anyone joining the team?
“Stay curious and proactive. Ask questions, explore new tools, and don’t be afraid to dive into something unfamiliar—it’s the best way to grow.”
He believes every role plays a part in the bigger picture, even if it’s not always front and center, and that mindset is what helps our team keep delivering great client experiences.
Gonzalo’s dedication doesn’t stop at work. He spends his free time giving back to his community, volunteering, and serving in his church. When he’s not helping others, he’s recharging through:
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Reading and movie discussions
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Cooking new dishes
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Programming and building PCs
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Enjoying the outdoors
With a passion for both personal growth and client impact, Gonzalo is a vital part of the DealerBuilt team, and a perfect example of how curiosity and service-driven thinking can create meaningful results.
Do you want to be part of the DealerBuilt team? Check out our current openings today!
