Navigating the service lane can be overwhelming for customers, but with the right tools, dealerships can turn uncertainty into understanding.
In this ongoing series, we’ll break down each stage of the service buying journey—from check-in to repair approvals, payments, and more. Check back weekly as more iService content is added.
Fill out the form to see how iService can transform your service lane.
Transform Every Service Visit with Smart, Personalized Texting
What if your customers felt fully informed and fully in control every step of the way?
With iService, our integrated texting solution turns your service lane into a transparent, customer-centric experience that builds trust and drives profits.
Here’s how it works from appointment to payment:
24 Hours Before: Customers receive an automated reminder—clear, branded, and customizable.
Upon Arrival: Send a friendly welcome or a disclaimer link (your choice!) right to their phone. Set once, then let automation do the rest.
During the Appointment:
– A technician recorded video is shared via text, showing real issues in real time.
– Technician name and credentials build credibility
– Videos can auto-send, be resent, or additional photos or videos can be added later as needed
– Customers receive an interactive quote.
– Optional financing or vehicle appraisal links.
Ready to Pay: Trigger a text-to-pay request when approved. Customers get a confirmation and receipt, and you get seamless integration with your DMS.
After the RO Closes (Optional): Automatically notify customers with a thank you, survey, or a future service teaser
Your Settings, Your Brand: Every message is customizable for all or personalized by customer. Choose your flow, your disclaimers, and your touch points.
iService empowers your team while giving your customers the clarity they crave and the “easy yes” everyone is looking for when it comes to additional service work.
Let’s talk about how this can fit your dealership’s workflow.
Ready to text smarter?
Get More ‘Yes’ and Less ‘No’ with Video MPI
Drive approvals and more customer pay gross profit by empowering your most trusted team – your technicians – to educate customers.
When customers see the issue firsthand by a trusted technician, they understand it and often pre-approve the repair. This superior customer experience leads to higher satisfaction, more approvals, and higher customer pay gross profit.
Why Video MPI Works:
- Visual Proof – 90% of customers are visual – seeing is believing
- Better Understanding– Almost no one knows what a leaky ball joint (below) is and why it’s so important to get it fixed. That’s why it is important to show the customer what you’re recommending them.
- Higher Engagement, More Approvals – In the age of video, you are meeting customers where they want to be for their desired customer experience.
Try it in Action – Schedule a Demo Today!
Faster Inspections. Better Documentation. Deeper Understanding
Digital Multi-Point Inspection (MPI) helps your service department run smarter and faster while generating more gross profit.
- Faster Inspections – Streamlines the process allowing techs to capture and send recommendations in real-time, with exceptions for items selected pre-populated as jobs/lines for quoting.
- Better Documentation – High-quality video proof and detailed reports – customers can see MPIs via text in their portal or techs can print them.
Stay tuned as we continue to dive deeper into the key features and modules of iService in the coming weeks!
Want to see it in action? Fill out the form above!
Customer Journey Pt 1: Skip the Lines, Get Straight to Service with Mobile Check-In
No More Waiting – A Faster, Smarter Service Experience
This means:
– Stronger Consumer Experience – A smooth, hassle-free start and finish to every visit with a streamlined process and eSignature approval of Repair Orders and Service Invoices
– Improved Efficiency – Service advisors enjoy an efficient process defined by the dealership without being so heavy as legacy tools in the market so they can focus on customer needs
Mobile Check In pairs great with our Online Service Scheduling and Document Management solutions:
– Online Service Scheduling – Customers can book appointments whenever it’s convenient for them will you control your availability
– Document Management – Automatically archives all eSignature Repair Orders and Service Invoice. Incremental supporting documents can easily be scanned in. This results in drastically lower expense through the reduction in printing, paper shuffling, filing, scanning, storage, and third party tools
See how these features transform the customer experience.
Build Understanding, Boost Profits – The Future of Your Service Lane
Your service lane should be a profit center, not a bottleneck—but too often, customers hesitate on repairs simply because they don’t understand the need.
That’s where iService comes in.
With iService, customers see exactly what your technicians see, creating transparency, more understanding, and higher approvals. The result? A smoother process and up to 20% more gross profit.
iService seamlessly integrates into your workflow—from scheduling to payments—giving customers an easier “yes” and helping your team work smarter.
This is just the beginning. Over the coming weeks, we’ll explore how iService’s game-changing features can transform your fixed ops performance. Stay tuned!
