Fixed Operations for the Modern Dealership
Drive gross profit and customer transparency with the industry’s highest-performing solution. iService simplifies fixed ops with technician-friendly tools, real-time communication, and the most advanced digital and video MPI capabilities in the market.
iService Helps You:
Empower Your Entire Fixed Ops Team
From technicians capturing inspections on phones or tablets, to advisors sending quotes with a tap, to parts staff coordinating in real-time—iService equips every team member with intuitive, role-specific tools they’ll actually want to use. It reduces friction, boosts adoption, and gets everyone pulling in the same direction.
Streamline Every Workflow
Say goodbye to paper checklists, hallway handoffs, and disconnected systems. iService connects inspections, parts pricing, approvals, and communication into one smooth flow—so work moves faster from the lane to the lift and back to the customer, without delays or dropped tasks.
Build Customer Trust with Transparency
When customers can see a technician-recorded video showing worn brakes or a cracked belt, they don’t just take your word for it—they believe it. iService replaces the hard sell with a clear, visual explanation that makes customers feel informed, respected, and in control of their decisions.
Boost Approvals and Profits—Fast
When everything works seamlessly—from inspection to quote to approval—recommendations don’t just get sent; they get accepted. Faster communication leads to faster decisions, higher RO values, and a more profitable, customer-friendly service experience.
Today’s service lane demands speed, clarity, and trust. iService delivers all three—with unmatched adoption and ROI across advisors, techs, and parts departments.
- High adoption rate among service teams—technicians, advisors, and parts
- Proven ROI regardless of your current solution
- Built by dealers, for dealers
- Simplified workflows that save time and increase approvals
- Modern digital and video MPI platform
- Soft-sell, educational approach that drives high customer satisfaction
- Superior customer engagement through real-time communication
Unified Platform = Real Results
Why dealers switch to iService:
Unrivaled Lightyear integration—Seamlessly connect your processes
Modern UX with a minimal learning curve
ROI-proven—even against other platforms
Video tools that explain repairs better than words
Real-time quotes, texting, and e-signatures
Trusted by high-volume stores nationwide
iService Highlights
Digital & Video MPIs
Streamline inspections with visuals, photos, and videos—captured and shared by techs, instantly.
Customer Engagement
Integrated texting and digital portals keep customers informed and in control, with no app download required.
Soft-Sell Approach, Big Impact
Show, don’t sell. Educate customers with transparent videos and visuals, increasing trust and approval rates.
Key Features
Quoting
Generate clean, interactive quotes that flow through departments and land on the customer’s phone with a tap—No double entry with Lightyear.
Multi-Point Inspections
Digital + video inspections capture issues quickly and share them visually. The result? Higher approval rates and more confident customers.
DMS Integration
iService integrates seamlessly with Lightyear and other leading DMS platforms—keeping workflows fluid and hassle-free.
Customer Portal
Let customers track vehicle status, inspection results, quotes, and technician videos in one user-friendly hub.
E-signature
Get approvals and signatures instantly with secure, mobile-friendly digital signing. Automatically archive with dealership-wide Document Management
Mobile
Check-in
Customers can begin their visit right from their car—reducing wait times and improving their overall service experience.
Texting
Real-time updates. Faster decisions. Happier customers. All built right into your workflow.
Who needs iService?
Show customers all of your recommendations quickly without any roadblocks.
Send quotes, follow up with confidence, and close work faster—with fewer back-and-forths.
Raise RO totals, streamline operations, and lead your team with a tool they’ll love using.
Download our latest white paper to see now iService can bring more transparency, elevate confidence, and drive your service lane’s business.