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Your service lane should be a profit center, not a bottleneck—but too often, customers hesitate on repairs simply because they don’t understand the need.

That’s where iService comes in.

With iService, customers see exactly what your technicians see, creating transparency, more understanding, and higher approvals. The result? A smoother process and up to 20% more gross profit.

iService seamlessly integrates into your workflow—from scheduling to payments—giving customers an easier “yes” and helping your team work smarter.

This is just the beginning. Over the coming weeks, we’ll explore how iService’s game-changing features can transform your fixed ops performance. Stay tuned!

Our technicians and advisors shouldn’t be bogged down by outdated inspection processes. With iService’s Digital Multi-Point Inspection (MPI), your service lane runs smarter, faster, and more profitably.

• Faster Inspections – Digital MPI streamlines the process, letting techs
  capture, document, and send recommendations in real-time.
• Better Documentation – High-quality video proof and detailed reports eliminate
  miscommunication and boost approvals.
• More Customer Understanding – When customers see the issue firsthand, they say
  “yes” to necessary repairs with confidence​.

It’s time to empower your team with a system that works for them. Stay tuned as we continue to dive deeper into the key features of Digital MPI in the coming weeks!

Want to see it in action?

Drive more approvals and more customer pay gross profit through customer education by their most trusted employee at your dealers, their Technician.

When customers see the issue firsthand by a trusted authority, they gain understanding and mentally self-select repairs before the quote. This superior customer experience leads to higher satisfaction and more approvals which drives higher customer pay gross profit.

Why Video Multi Point Inspections Work:

• Visual Proof – 90% of customers are visual so seeing is believing.
• Better Understanding – almost no one knows what a leaky ball joint is and why it is so important to get fixed so showing them and tell them has massive impact.
• Higher Engagement – In the age of video, you are meeting customers where they want to be for their desired customer experience.

What if your customers felt fully informed—and fully in control—every step of the way?

With iService, our integrated texting solution turns your service lane into a transparent, customer-centric experience that builds trust and drives profits.

Here’s how it works—from appointment to payment:

• Upon Arrival: Send a friendly welcome or a disclaimer link (your choice!) right to their phone. Set once, then let automation do the rest.

• During the Appointment:

  • A technician recorded video is shared via text, showing real issues in real time.
  • Technician name and credentials build credibility.
  • Videos can auto-send, be resent, or additional photos or videos can be added later as needed.
  • Customers receive an interactive quote.
  • Optional financing or vehicle appraisal links.
• Ready to Pay: Trigger a text-to-pay request when approved. Customers get a confirmation and receipt, and you get seamless integration with
  your DMS.
• After the RO Closes (Optional): Automatically notify customers with a thank you, survey, or a future service teaser.
• Your Settings, Your Brand: Every message is customizable for all or personalized by customer. Choose your flow, your disclaimers, and your touchpoints.

iService empowers your team while giving your customers the clarity they crave—and the “easy yes” everyone is looking for when it comes to additional service work.

Let’s talk about how this can fit your dealership’s workflow.

Ready to text smarter?

Keeping your technicians productive is the key to driving profitability—and that’s where iService’s digital route sheet comes in. Our Digital Route Sheet eliminates workflow bottlenecks by giving service advisors real-time visibility into vehicle status, customer activity, customer approvals, and priority tasks. No more paper shuffling or waiting for updates.

Here’s how it helps:

• Streamlines workflow with live job tracking
• Minimizes technician downtime as they see customer approvals in real time
• Customers can be updated via Text as their vehicle transitions through key stages
• Keeps Service Advisors, Technicians, and Customers all on the same page from check in to check out

Pair it with our Video MPIs and you’ve got a technician first, trust building solution that drives approvals and increases customer pay gross profit by an average of 20%.

Want to see how iService can transform your service lane?

See a live demo of digital route sheets in action.

How much technician productivity are you losing chasing down approvals on quotes?

With iService Quoting your team can send clear, compelling repair estimates straight to your customer’s phone. Leading with the technician’s MPI and Video MPI builds trust and plants the seeds for a mental commitment before the customer sees an estimate.

This proven process has yielded gross profit increase of over 20% and higher CSI scores both.

Let’s talk about how iService quoting can help your team secure more work without having to chase down approvals.

Today’s customers expect more than a receipt after a service visit. With the iService Customer Portal, you deliver value long after they’ve driven off your lot.From service status updates to mobile-friendly quotes to payments, iService turns every service interaction into a relationship-building opportunity.

Here’s how we help you create value beyond the visit:

• Mobile-First Experience: Keep customers informed with real-time updates,
  technician-recorded Video MPIs, and interactive approvals all from their phones
• Mobile Payment: Reduce friction with text-to-pay
• Financing Options: Gives customers a financing option that they can explore without
  having what could be a difficult conversation with the customer live
• Value My Trade[MT1] Vehicle: Soft sell advertisement that allows customers to value
  their trade using your parameters to help source used car acquisition and additional new car sales
• Proven Impact: Dealerships using iService report over 20% increases in
  gross profit and significantly improved customer satisfaction scores.

Reach out to us today to explore the full iService customer engagement solution

With Payments, iService and Lightyear payment processing is a breeze. Your dealership gets a fully integrated, mobile-ready or in-person payment solution that transforms the customer and employee experience. Accept text-to-pay, digital wallets, and traditional cards, all through the customer’s mobile
application or in person via smart terminals that connect directly to Lightyear.

Here’s what you get:

• Faster Checkouts with card-on-file, wireless terminals & mobile pay.
• Lower Costs by passing processing fees directly to the customer.
• Stronger Security with fraud prevention & PCI-compliant infrastructure.
• Smarter Insights through real-time reporting and reconciliation.

From vehicle deposits to repair orders, Payments works across departments to help you get paid faster, more transparently, and with fewer surprises.

Let’s talk about how Payments can upgrade your profitability and your customer experience.

Over the past few weeks, we’ve explored how iService can help your dealership build trust, increase transparency, and drive higher profits, starting right in the service lane.From high-quality Video MPIs that connect customers directly with your technicians, to seamless quoting, payments, and even financing,
iService was built to give your customers an easier “yes.”

Here’s what makes iService different:

• Technician-led Video MPIs sent directly to customer’s phone
• Mobile-native workflows with embedded quoting, approvals, and payments
• Secure, all-in-one platform that keeps your customer data in one place
• Proven impact: 20%+ increase in gross profit

If you’re ready to turn more “maybes” into revenue and give your team a modern edge, let’s set up a quick
demo. We’d love to show you how it works in action.

Thanks again for taking the journey with us. We’re excited to help you reimagine the service experience!