Meet THE PEOPLE BEHIND DEALERBUILT
At DealerBuilt, our greatest asset isn’t our technology, it’s the talented, passionate people driving it forward every day.
That’s why we created this blog series to shine a light on the team members who power our company. Through candid conversations and personal stories, we’re sharing a behind-the-scenes look at their roles, career journeys, and the real impact they make on our customers, our culture, and each other.
Let’s dive in!
As an Implementation Specialist for iService at DealerBuilt, Gabriel isn’t just setting up software, he’s setting teams up for long-term success.
Whether he’s training advisors on how to close more repair orders, showing technicians how to shoot better walk-around videos, or walking managers through client communication best practices, Gabriel is driven by one thing: helping dealership teams become better than they were yesterday.
Hands-On Support from Day One
Gabriel’s work centers around implementation, training, and ongoing client support. He’s the go-to guide for dealerships onboarding iService and a trusted partner even after the initial install.
Here’s what a typical day looks like:
-
Installing iService platforms at new dealerships
-
Hosting job-specific training sessions for advisors, techs, parts staff, and managers
-
Serving as the primary contact for newly onboarded stores, helping drive adoption and retention
“It’s all about setting them up for success, whether it’s helping a technician feel confident filming a video, or showing a manager how to simplify the sale.”
From Hospitality to the Service Lane
Gabriel’s journey into the automotive space wasn’t a straight shot. He originally studied hotel and restaurant leadership and worked for brands like Disney, Hilton, and Marriott. But when COVID hit, he pivoted, and found something surprising: a passion for the ever-evolving world of fixed ops.
He started small, handing keys to valets and managing PDI, then worked his way up to becoming a recognized Service Advisor, even being named one of GM’s East of Lakes Region “Advisors to Watch.”
“I’ve always loved client-facing roles and helping teams improve. The auto industry gave me a chance to keep doing that, but with a whole new level of technology and opportunity.”
A client recently praised Gabriel on an install: ‘Gabriel is amazing! Very friendly, helpful, and great to work with.’
Why He Chose DealerBuilt
For Gabriel, joining DealerBuilt came down to one thing: team chemistry.
“We’ve got each other’s backs here—from developers to upper leadership. It’s not just a job, it’s a family.”
That sense of unity and purpose is what fuels his passion for creating better service experiences for clients.
Advice to New Hires: Be a Student First
Gabriel’s advice for new team members is grounded in humility and hustle:
“Listen, take notes, and ask questions. We’re all teachers here, and we’re always learning.”
He believes the best teammates are the ones who stay curious and aren’t afraid to step up when something’s unfamiliar.
Outside the Garage: Buckeyes, BBQ, and Big Adventures
When he’s off the clock, Gabriel lives life full throttle. He’s a proud Ohio State football fanatic (O-H!) and spends his downtime outdoors or behind the grill.
Here’s how he recharges:
-
Cheering on his team every fall
-
Cooking up a storm
-
Fishing and enjoying the water
-
Spending quality time with friends and family
Whether he’s leading a dealership team through a high-impact training or reeling in a big catch on the weekend, Gabriel brings energy, empathy, and excellence to everything he does.
Do you want to be part of the DealerBuilt team? Check out our current openings today!
