The iService Product Suite is a toolset of technology solutions for car dealerships to streamline their internal processes and build a bridge to their customers to retain their business. Utilizing mobile devices and proprietary software, iService facilitates a transparent and rewarding experience for both the customer and the dealership.
iService’s Video Multi-Point Inspection (MPI) transforms customer interactions. Clear, technician-recorded videos help customers understand and approve necessary repairs and can increase repair approvals by up to 30%.
Download our latest white paper to see how iService can bring more transparency, elevate customer confidence and drive your service lane’s success.
DMS Integration
iService integrates with select dealer management systems so that your workflow is frictionless.
Dashboard For Each Department
Managers, Advisors, the Parts Department, and Sales all have their own dashboards that show them only what they need to be productive, and our color-coded tracking system helps prevent bottlenecks.
Customer Text And Internal Messaging
Advisors can directly text customers, and all roles have access to iService’s proprietary internal messaging system.
Customer Portal
A digital home for customers during their visit with one spot to follow along vehicle status, inspection results, and recommendations.
Digital MPI
After performing the Digital MPI on their device, the Technician sends it to the customer.
MPI Video
After recording the Video MPI on their device, the Technician sends it to the customer.
Interactive Quoting
The interactive digital quote passes through each department and then gets sent to the customer’s cell phone, where they can approve or deny the recommended work.
Integrated Payment
Customers have the option to use mobile payments, plus your accounting posts automatically.
Robust Reporting
All interactions in the system are logged and compiled into various reports for your reference.
Although the core functionality is based on innovative technology and tailored to increase profit, the heart of iService is built with communication and great service in mind. iService isn’t confusing software that gets in your way. It’s the opposite, a tool that you use to fine-tune your dealership and connect with your customers.
iService is extremely easy to use and very intuitive, not only for the employees, but the customers as well. iService has made a significate impact in our revenue and the customer experience throughout the whole dealership.
Tim S.
Service Director, McCluskey Chevrolet
Our customers love the convenience iService offers. The e-signing feature makes everything so much easier, especially for remote deals. It’s a smooth, hassle-free experience whether they’re signing in-store or remotely.
Oliver S.
Business Manager, Buckhannon
We have customers approving more recommendations when they see it with their own eyes right from the technician. We have our service consultants follow up after the video is sent to answer questions and help prioritize the recommendations.
Steve M.
Service Manager, Olathe Toyota
Fill out this form if you’re interested in hearing more about our portfolio of integrated solutions or if you would like to schedule a demo. We look forward to helping Make Way For YOUR WAY!
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