We are Here to Help
As your dealership’s partner in success, the DealerBuilt Support team is here to provide friendly, convenient technical support.
Client Support & Account Management
Client Liaisons & Champions
- Monitor and audit submitted support tickets for timely resolution
- Assist with escalation of any issue that’s not resolved in a timely matter
- Connect you with the right resource if you just aren’t sure who to call
Client Advocates
- Help ensure you’re receiving maximum value from your DealerBuilt solution
- Conduct a bill review to ensure you understand each line item and its value
- Assist with a user audit so that you aren’t paying for extras
Lightyear Experts
- Provide best practice guidance for using LightYear DMS
- Highlight new or unused product features that would add value
- Recommend training and other resources for your staff
Account Management
Each dealer client also has a dedicated Client Experience Specialist who, in addition to assisting with any day-to-day concerns, conducts in-depth site visits with each dealership throughout the year. Our Client Experience Specialists serve as:
Help via Phone & Email
- US-based support team
- Live assistance offered Monday-Friday from 6am to 8pm CT and on Saturdays from 8am to 5pm CT
- Dedicated experts for each department who understand a specific team’s unique needs and use of LightYear
Customer Hub
- Online access to a library of helpful articles, videos, and documentation in our knowledge base
- Easily submit a new ticket or check a ticket’s status
- Live chat to get help from one of our support professionals