Fixed Operations for the Modern Dealership

Drive gross profit and customer transparency with the industry’s highest-performing solution. iService simplifies fixed ops with technician-friendly tools, real-time communication, and the most advanced digital and video MPI capabilities in the market.

Find out for Yourself

iService Helps You:

Empower Your Entire Fixed Ops Team

From technicians capturing inspections on phones or tablets, to advisors sending quotes with a tap, to parts staff coordinating in real-time—iService equips every team member with intuitive, role-specific tools they’ll actually want to use. It reduces friction, boosts adoption, and gets everyone pulling in the same direction.

Streamline Every Workflow

Say goodbye to paper checklists, hallway handoffs, and disconnected systems. iService connects inspections, parts pricing, approvals, and communication into one smooth flow—so work moves faster from the lane to the lift and back to the customer, without delays or dropped tasks.

Build Customer Trust with Transparency

When customers can see a technician-recorded video showing worn brakes or a cracked belt, they don’t just take your word for it—they believe it. iService replaces the hard sell with a clear, visual explanation that makes customers feel informed, respected, and in control of their decisions.

Boost Approvals and Profits—Fast

When everything works seamlessly—from inspection to quote to approval—recommendations don’t just get sent; they get accepted. Faster communication leads to faster decisions, higher RO values, and a more profitable, customer-friendly service experience.

Included Functions
Available Add-ons

Today’s service lane demands speed, clarity, and trust. iService delivers all three—with unmatched adoption and ROI across advisors, techs, and parts departments. 

  • High adoption rate among service teams—technicians, advisors, and parts 
  • Proven ROI regardless of your current solution 
  • Built by dealers, for dealers 
  • Simplified workflows that save time and increase approvals 
  • Modern digital and video MPI platform 
  • Soft-sell, educational approach that drives high customer satisfaction 
  • Superior customer engagement through real-time communication

Unified Platform = Real Results

Why dealers switch to iService:

Unrivaled Lightyear integrationSeamlessly connect your processes

Modern UX with a minimal learning curve 

ROI-proven—even against other platforms 

Video tools that explain repairs better than words 

Real-time quotes, texting, and e-signatures 

Trusted by high-volume stores nationwide 

iService Highlights

Key Features

QuotingQuoting

Generate clean, interactive quotes that flow through departments and land on the customer’s phone with a tap—No double entry with Lightyear.

Multi-Point InspectionsMulti-Point Inspections

Digital + video inspections capture issues quickly and share them visually. The result? Higher approval rates and more confident customers. 

DMS Integration

iService integrates seamlessly with Lightyear and other leading DMS platforms—keeping workflows fluid and hassle-free.

Customer PortalCustomer Portal

Let customers track vehicle status, inspection results, quotes, and technician videos in one user-friendly hub. 

E-signature E-signature

Get approvals and signatures instantly with secure, mobile-friendly digital signing. Automatically archive with dealership-wide Document Management

Mobile
Check-in Mobile
Check-in

Customers can begin their visit right from their car—reducing wait times and improving their overall service experience.

Texting Texting

Real-time updates. Faster decisions. Happier customers. All built right into your workflow.

Who needs iService?

Technician?
Advisor?
Fixed Ops Director?

Show customers all of your recommendations quickly without any roadblocks.

Send quotes, follow up with confidence, and close work faster—with fewer back-and-forths.

Raise RO totals, streamline operations, and lead your team with a tool they’ll love using.

iServices Video Multi-Point iService’s Video Multi-Point Inspection (MPI) transforms customer interactions. Clear, technician-recorded videos help customers understand and approve necessary repairs—and can increase repair approvals by up to 30%. 

 

Download our latest white paper to see now iService can bring more transparency, elevate confidence, and drive your service lane’s business.