Customer Experience

DMS Data: Eliminating Roadblocks to Access & Innovation

Read this eBook to learn how DMS data is supercharging the customer sales and service experience, and what you can do to navigate around the data “gatekeepers” – those DMS vendors that have chosen to restrict and heavily monetize the flow of a dealer’s data for their own profit – to avoid DMS data access…

Navigating the Current Data Security and Privacy Landscape

Recent development in data privacy regulations, like the FTC’s proposed amendments to the Safeguards Rule, affect automotive dealers and technology providers that serve the retail automotive community. Hear from DealerBuilt CEO, Mike Trasatti, and NADA Senior Counsel of Digital Affairs, Brad Miller, as they explain the impact of increasingly stringent data security and privacy laws…

The Future of Dealer Technology: CEO Perspective, Part 1

While the DMS – dealer management system – has been a common component of dealer technology for many years, its current role within the dealer tech ecosystem is evolving, making it one of the top strategic technology investments that today’s dealers are making – whether they realize this or not. Let’s consider several key trends…

The Future of Dealer Technology: Leading Innovation in Automotive

COVID-19 has dealers developing various strategies to enable them to deliver a superior customer service and drive alignment and continuity across the organization. Hear from DealerBuilt CEO, Mike Trasatti, as he discusses tactics that forward-looking dealers are taking now to eliminate spend, improve efficiency, and increase productivity, and what they are planning for the future…

How to Adapt Customer Experience Strategy in Times of Uncertainty

Pre-COVID-19, the fixed ops department was already rising to the forefront of dealership revenue opportunities. Now, with consumers holding onto their vehicles longer, new car sales down, and social distancing needing to be maintained, how do dealerships maximize their revenue potential? Find out how leading dealerships are refining the customer experience in the fixed ops…