DealerBuilt ceDMS Platform

Parts & Service

Maximize revenue potential in fixed ops

  • Exceed the expectations of today’s tech-enabled consumers with the industry’s only ceDMS platform that comes with a wide range of built-in customer experience tools
  • Increase upsells with one-click access to comprehensive details regarding vehicle history, recommended maintenance, and previously declined service recommendations
  • Build customer trust and drive increased customer-pay labor with video and photo-enabled MPIs and electronic approvals
  • Boost absorption rates with reporting and email/text campaign tools that enable service campaigns and BDC outreach calls

Improve retention and increase CSI scores

  • Keep customers informed throughout the repair cycle with AI-powered text updates
  • Allow customers to bypass the cashier by paying ahead of time on their mobile device
  • Enable easy capture of positive, verified online reviews with same-day post-delivery feedback surveys
  • Improve customer retention with automated next-service reminders

Drive efficiency and profitability

  • Accelerate RO creation with an intuitive, mobile-enabled write-up screen that includes a one-stop view of service history and real-time parts availability
  • Keep technicians efficient at bay with electronic parts requisitions
  • Minimize technician downtime with intelligent dispatching that automatically prioritizes ROs and then assigns technicians to the appropriate next job
  • Automate receipting, cycle counts, and physical inventory and labeling with our integrated scan-based parts inventory management tool
  • Get real-time access to critical metrics needed to ensure accountability, monitor performance, manage parts inventory, and understand profitability

With intelligent dispatching, we make the best use of each tech’s time, it’s freed up the time that my team used to spend assigning jobs, and it helps us deliver an efficient service experience for our customers.

Ruben Serna
Parts & Service Director, Rock Honda

Find out why we’re the different DMS

DealerBuilt’s ceDMS solution is relied upon by forward-looking dealers and dealer groups to realize their unique vision for their dealership, with:

  • Modern, highly-customizable platform technology
  • Built-in customer experience tools
  • Advanced enterprise accounting capabilities
  • No integration fees and flexible integration platform

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