Simple, Intuitive, and Efficient

Parts & Service

Exceed the expectations of today’s tech-enabled consumers with the industry’s only ceDMS platform that comes with a wide range of built-in customer experience tools^†
Increase upsells with one-click access to comprehensive details regarding vehicle history, recommended maintenance, and previously declined service recommendations
Build customer trust and drive increased customer-pay labor with video and photo-enabled MPIs and electronic approvals
Boost absorption rates with reporting and email/text campaign tools that enable service campaigns and BDC outreach calls

Keep customers informed throughout the repair cycle with AI-powered text updates
Allow customers to bypass the cashier by paying ahead of time on their mobile device
Enable easy capture of positive, verified online reviews with same-day post-delivery feedback surveys
Improve customer retention with automated next-service reminders

Accelerate RO creation with an intuitive, mobile-enabled write-up screen that includes a one-stop view of service history and real-time parts availability
Keep technicians efficient at bay with electronic parts requisitions and dealer parts inventory services
Minimize technician downtime with intelligent dispatching that automatically prioritizes ROs and then assigns technicians to the appropriate next job
Automate receipting, cycle counts, and physical inventory and labeling with our integrated scan-based DMS parts inventory management tool
Get real-time access to critical metrics needed to ensure accountability, monitor performance, manage parts inventory, and understand profitability

Ruben Serna
Parts & Service Director

DealerBuilt’s ceDMS solution is relied upon by forward-looking dealers and dealer groups to realize their unique vision for their dealership, with: