COVID-19 Response

DealerBuilt continues to closely monitor developments related to Coronavirus (COVID-19). We follow the guidance provided by the CDC, federal and state guidelines, OSHA, and local public health departments to prevent the spread of COVID-19, as well as continue operating safely and effectively in order to serve our dealer clients and partners.

Protocols That Support Safe & Effective Operations

Nothing is more important than the health and safety of our employees, clients, and partners, as well as the protection of those who are most vulnerable to the coronavirus. To this end, as part of our COVID-19 protocols, we have:

• Suspended all non-essential business travel until further notice. That said, if it is necessary for a DealerBuilt representative to visit your dealership, our team will work directly with your leadership team to ensure we’re taking appropriate health and safety precautions before arriving, as well as complying with any state or local requirements. 
• Modified our install processes to enable fully-remote onboarding training and installs where required or preferred.
• Implemented new virtual training options that enable us to meet our clients’ ongoing training needs remotely.
• Introduced a temporary, optional work-from-home policy that provides DealerBuilt employees the flexibility to work remotely.
• Increased the frequency of our office-cleaning regimen and implemented new policies for our staff, including advising all employees to practice good hygiene and physical distancing when on-site in our facilities and advising those who are ill to stay home.  

Continuity of Support for Clients & Partners

To ensure continuity of support for clients and partners during the COVID-19 pandemic, the DealerBuilt Support team continues to provide assistance through our normal channels. Our US-based team offers live assistance Monday-Friday from 6am to 8pm CT and on Saturdays from 8am to 5pm CT. Click here for details.

• Get help via phone at 800-499-1914
• Access the Customer Hub to submit a ticket or view knowledge base resources
• Share your desktop with our team via Remote Desktop Support

We’re Here to Help

The DealerBuilt team is committed to supporting our dealer clients and partners through these unprecedented times. Our Client Experience Specialists, Support staff, and the entire DealerBuilt team are available to listen to your unique needs and provide assistance. We understand these times can be challenging, and we are here to help.