How Anderson Weber Toyota Streamlines Service with iService
Why simple maintenance doesn’t have to mean slow service—Devon Weber, Service Production Manager at Anderson Weber Toyota, shares how iService has transformed the experience for both techs and customers. At Anderson Weber Toyota, efficiency and customer experience are always top priorities. For Devon Weber and his team, that means making sure simple maintenance items don’t […]
The iService Payment Solution: Fast, Easy, Text-to-Pay
The iService Payment Solution: Fast, Easy, Text-to-Pay In a world where nearly everything can be done from your phone—why should paying for car repairs be any different? If there’s one part of the service lane that customers dread, it’s the end—the checkout. Long lines, misplaced receipts, and last-minute friction all leave a lasting (and not-so-great) […]
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Experience the Power of DealerBuilt’s Lightyear DMS Modern. Flexible. Dealer-Driven. Our next-gen Dealer Management System is built to adapt to your workflow — not the other way around. Enjoy deep integration, intuitive interfaces, and unparalleled support. Let’s connect and see how Lightyear can improve your operations! Our Supporting Solutions That Power Your Dealership iService Boost […]
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The Check-In Problem: Why Traditional Service Intake Frustrates Customers
The Check-In Problem: Why Traditional Service Intake Frustrates Customers Imagine this: A customer pulls into your service lane, already juggling a hectic schedule. Maybe they just dropped their kids off at school, are running late for work, or have a long to-do list waiting. The last thing they want is a frustrating check-in process that […]
Why Lack of Understanding is Costing You Service Lane Sales – and How Video MPI Fixes That
Why Customers Say “No” to Repairs—Even When They Need Them Every dealership has seen it happen: A customer brings their car in for service, a thorough inspection reveals necessary repairs, and yet—more than 60% of customers decline. You might assume it’s about cost. Think the main reason is cost? Think again. According to a J.D. […]
Is Your DMS Holding You Back?
The tiny, noticeable signs to reconsider your options Introduction Running a dealership doesn’t leave much time for guesswork or inefficiency. If your days end with frustration, wondering why simple things take longer than they should, your DMS – the system supposedly built to run your business – might just be your business’s hidden problem. Here’s […]
Treat your customers to a seamless experience with iService
Navigating the service lane can be overwhelming for customers, but with the right tools, dealerships can turn uncertainty into understanding. In this ongoing series, we’ll break down each stage of the service buying journey—from check-in to repair approvals, payments, and more. Check back weekly as more iService content is added. Fill out the form to […]
Is your DMS Letting You Down?
Remember when you liked your DMS? Do any of these problems hit a nerve? Declining Support: Many dealerships report that support is not what it used to be, with longer wait times and fewer knowledgeable reps. High Turnover: Customers often lose their success manager and have had multiple sales reps come and go—making it hard […]
